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AirAsia - AirAsia India


766 reviews
Headquarters: Bengaluru International Airport Devanhali, Bengaluru 560300 India 011 91 1860 500 8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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766 Reviews from our TripAdvisor Community

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766 reviews from our community

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Showing 744: English reviews
New Delhi, India
Level 3 Contributor
8 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Ground staff is not Very good, still it's low fare airline , good for traveller with no luggedge check in staff is everage

Date of travel: March 2019
Domestic Economy New Delhi - Mumbai
Helpful?
Thank VirenderThukral
Level 1 Contributor
5 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

I experienced this company 3 times and it was really the worst of what you can expect from an airline. Not enough staff at the counter for check in, huge lines with weird check in process with no assistance, flight delay with no compensation. Last time I had to cancel my flight and they didn’t want to reimburse me the...

Date of travel: March 2019
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Domestic Economy Goa - Bengaluru

Helpful?
Thank sophievN1098UJ
Bengaluru, India
Level 6 Contributor
238 reviews
47 helpful votes
Reviewed 1 week ago

I flew with them for the first time during my recent trip. Ticketing: Tickets bought through an aggregator portal - experience was same as that of any other airline Check-in: Self check-in denied as I did not indicate seat preference while buying the ticket. Check-in at the counter was hassle free and smooth. Boarding: Pretty poor. Changed gate at the...

Date of travel: March 2019
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Domestic Economy Bengaluru - Kolkata (Calcutta)

Helpful?
Thank Avatima
1 review
Reviewed 1 week ago

Worse experience of my mother life I booked 4 seats for my mother n her frnds trip with one select on seat for which I paid extra..firstly they forced us to buy The rest also by paying extra amount.. I have to call customer care 3 times for it to cancel.. then they didn’t the extra leg space seat to...

Date of travel: March 2019
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Domestic Economy New Delhi - Guwahati

Helpful?
Thank Vish189056
The Woodlands, Texas
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I gave it 3 stars because the flight was on time, it was a smooth flight, landing and take off were smooth...the plane was new and clean which was a surprise, although points deducted for the leg room issue. Also the baggage handling is a bit rough, as my suitcase had a huge dent in it when it finally made...

Date of travel: January 2019
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Domestic Economy Chennai (Madras) - New Delhi

Helpful?
Thank rajaajay
Jaipur, India
Level 5 Contributor
66 reviews
19 helpful votes
Reviewed 1 week ago

Few days back, while travelling from Pune to Jaipur, the flight got delayed by about 30-40 minutes. As soon as the plane took off, the captain apologised four the delay and promised to make up some time lost due to delay. On landing we noticed that he had just done it. The delay was not even few minutes, So he...

Date of travel: March 2019
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Domestic Economy Pune - Jaipur

Helpful?
Thank mukeshgupta14616
Bengaluru, India
Level 5 Contributor
40 reviews
7 helpful votes
Reviewed 1 week ago

While everything regarding travel was good, however, baggage handling was very bad. We asked to mark the check-in luggage as Fragile (due to its contents), and the label was stuck on both sides top and bottom (and the handle as well). We later realised the stickers don't come off, maybe because of the suitcase body material; maybe it's the airline's...

Date of travel: February 2019
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Domestic Economy Goa - Bengaluru

Helpful?
Thank Sirish9
Goa, India
Level 3 Contributor
10 reviews
14 helpful votes
Reviewed 1 week ago

1. Upon entering Bengaluru airport, like me, many customers, I was searching for the Air Asia check-in counter. As per the display board it was something like W10 to W16. I kept walking the length of the airport searching for the counter and could not find it - even staff from other airlines did not know where this airline check-in...

Date of travel: March 2019
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Domestic Economy Bengaluru - Goa

Helpful?
Thank Jacinto G
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 1 week ago

Disappointed doesn't even describe my experience with Air Asia. In the race to achieve the coveted "lowest cost per air mile" title, Air Asia has successfully made a mess of customer experience. Let me illustrate: - 1) No free drinking water: - As I write this review, I notice how many comments allude to this and I wish I had...

Date of travel: March 2019
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Asia Economy Denpasar - Kolkata (Calcutta)

Helpful?
Thank NrupenK
Jaipur, India
Level 4 Contributor
34 reviews
7 helpful votes
Reviewed 1 week ago via mobile

The aircraft was good in the economy category.The leg room was good,the crew members were decent and very professional.The flight reached destinatination 30 minutes earlier than the schedule.I would prefer to fly again with Air Asia.

Date of travel: March 2019
Domestic Economy Bengaluru - Jaipur
Helpful?
Thank triparun1959
See travel tips for airlines
“Please please do not take this flight...”
Vish189056, 1 week ago | Read review
“Can trust them to serve you better in the hour of your need.”
mukeshgupta14616, 1 week ago | Read review
“If travelling with kids, particularly speciall needs, like me.. AVOID this rubbish airline!!!”
816jacintog, 1 week ago | Read review
“This is the perfect airline to send your mother-in-law on”
NrupenK, 1 week ago | Read review
“Take a seat on wings.”
SyedAshfaqueAli, 1 week ago | Read review
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About AirAsia - AirAsia India
Founded in 2013, AirAsia India (I5) is a low-cost carrier that is headquartered in Bengaluru, India. It is a subsidiary of Malaysia-based AirAsia (AK); Tata Sons and Telestra Tradeplace are also part owners. AirAsia India operates from a primary hub at Kempegowda International Airport (BLR) and a secondary hub at Indira Gandhi International Airport (DEL). AirAsia India flies to 10 destinations within India, including Goa International Airport (GOI), Pune Airport (PNQ) and Jaipur International Airport (JAI). Its fleet consists of five Airbus A320-200 aircraft.
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