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Air Juan


27 reviews
Headquarters: Bonifacio High St Central, C2 Bldg, Unit 501, Taguig City, Luzon 1634 Philippines 011 63 2 718 8111 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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27 Reviews from our TripAdvisor Community

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27 reviews from our community

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Showing 24: English reviews
Level 2 Contributor
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Flight to sipalay cancelled after check in. Missed flight to puerto galera due to rescheduling on short notice. No compensation at all. Management i talked to was unprofessional and unfriendly. Fellow travellers i only can recommend to stay away from air juan at all. P.s. i had to put in manila as arriving airport (a must) because sipalay and puerto...

Date of travel: February 2019
More 
Domestic Economy Cebu Island - Manila

Helpful?
Thank 401steffenk
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Cancelled the flight because of "scheduled maintenance". I found out that they just say that because I bought my seat for a super saver price and they can sell my seat for more money. The return policy is 25-40 business days. On my return flight they bumped me from my 1:00 flight to the 8:10am flight, again, because they can...

Date of travel: February 2019
More 
Domestic Economy Manila - Puerto Princesa

Helpful?
1 Thank Ryan C
Dubai, United Arab Emirates
Level 4 Contributor
42 reviews
32 helpful votes
Reviewed 1 week ago via mobile

Cancelled 3 flights due to ‘scheduled maintenance’ lol Shame you take over 4 months to make refunds when you cancel flights - still no refund Rip off

Date of travel: October 2018
Southeast Asia Economy Manila - Sabang
Helpful?
2 Thank slox
London, United Kingdom
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

I have booked the flights two months in advance and planned a whole two week trip to the Philippines for kitesurfing. Air Juan cancelled the flight three days before departure. We had to rearrange everything last minute, rebook a different flight, take an 18 hours horrible ferry journey in order to reach Cuyo. In total we lost two days of...

Date of travel: January 2019
More 
International Economy Puerto Princesa - Cuyo

Helpful?
3 Thank franzikuntz
Philippines
Level 3 Contributor
20 reviews
14 helpful votes
Reviewed 3 weeks ago via mobile

This is follow up my previous review on Nov 2018 . After several months Air Juan didn’t return my money back . Finally by filling out dispute form , my bank refund my money . My advise : - Stay away from this company. - If you need your money back do not wait for Air Juan action . Immediately...

Date of travel: January 2019
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Domestic Economy Manila - Puerto Princesa

Helpful?
1 Thank Amir_H
Manchester, United Kingdom
Level 5 Contributor
69 reviews
49 helpful votes
Reviewed 11 January 2019

Airport changed (okay accept now flying into newly built airport) but did not get e-mail about this. Times changed but even worse they have booked the outbound leg and say no flight for the return. They will not respond to e-mail so will have to phone them internationally at a cost of £££££ but if they cant say there is...

Date of travel: April 2018
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Domestic Economy Cebu Island - Bohol Island

Helpful?
1 Thank HchyGirl
1 review
Reviewed 10 January 2019 via mobile

Was a bit scared before the flight but once we got going there was nothing to be worried about, it a little tour in itself. Easy check in, and the views on the 45 minute were great! Would definitely recommend. Pilots were great!

Date of travel: January 2019
Domestic Economy Panay Island - Busuanga Island
Helpful?
Thank Em-norman18
Bern, Switzerland
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed 6 January 2019 via mobile

This is a follow up to a review I have posted last November. After almost 60 days I still haven’t received any refund for the cancelled flights. I start to think that Air Juan’s only business strategy is to SCAM their customers. Their customer service is terrible, they didn’t bother to respond my multiple emails. My advice....stay away from this...

Date of travel: November 2018
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Domestic Economy Manila - Busuanga Island

Helpful?
4 Thank 158desireel
Amsterdam, The Netherlands
Level 6 Contributor
78 reviews
23 helpful votes
Reviewed 6 January 2019 via mobile

Before the flight: they respond to correspondence very swiftly and politely which is really nice. I am terrified of flying but this flight from Busuanga Bay Lodge (Coron) to Puerto Galera was a birthday present for my husband as well as a faster way to travel to Mindoro. So somehow, I got in with him. It’s a tiny plane and...

Date of travel: December 2018
More 
Domestic Economy Busuanga Island - Manila

Helpful?
1 Thank 42Veggies
Metro Manila, Philippines
Level 2 Contributor
3 reviews
5 helpful votes
Reviewed 4 January 2019 via mobile

I wrote the last review when I got rescheduled and only notified 1 day ahead. But this is not the end. My wife and I went to to the terminal of Air Juan as requested. At arrival we learned that the flight got CANCELED!!! The plane had a small crash and was now under maintenance. It seems they have only...

Date of travel: January 2019
More 
Domestic Economy Manila - Puerto Princesa

Helpful?
3 Thank HiGH_5_PARAGLIDING
See travel tips for airlines
“Avoid at all costs”
HchyGirl, Jan 11, 2019 | Read review
“Just show up on time”
eddieonaball, Nov 18, 2018 | Read review
“Just stay away from Air Juan.”
Amir_H, Nov 6, 2018 | Read review
“Neem full fare, dan mag je 23 kilo meenemen”
mjnuij, 2 weeks ago | Read review
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