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241 reviews
Headquarters: Del Valle 650 Ciudad Empresarial, Santiago Chile 011 56 2 2731 8787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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241 Reviews from our TripAdvisor Community

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241 reviews from our community

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Showing 29: English reviews
Denver, Colorado
Level 5 Contributor
43 reviews
27 helpful votes
Reviewed 5 days ago

We had no trouble checking in to our Jet Smart flight. The staff were helpful and were able to answer some of our many questions. I did have two fly rod tubes I was carrying on and they directed me to a plastic wrap station. The tubes were wrapped in plastic for $8 US and I was able to carry...

Date of travel: February 2019
Domestic Economy Santiago - Punta Arenas

Thank CollegeMomCo
Minneapolis, Minnesota
Level 6 Contributor
2,139 reviews
840 helpful votes
Reviewed 5 weeks ago

I actually flew into El Palomar in BA which is a pretty small airport. I would say they offer a good value if you check in online and carry on your baggage. For me, my flight left early, was quick and had no issues. With discount airlines, you kind of have to step in knowing you are going to be...

Date of travel: February 2019
South America Economy Santiago - Buenos Aires

Thank TryppAdams
Level 5 Contributor
76 reviews
11 helpful votes
Reviewed 13 February 2019 via mobile

Comparing to other budget operators we use, it's a very good airline. There are the usual cheap airline restrictions and extra fees, like baggage size, printing your own boarding pass and selecting seat. Carefully read what's included and pay for what you need online, as airport rates are higher. You can download your boarding pass on your mobile to avoid...

Date of travel: February 2019
South America Economy Santiago - Buenos Aires

1 Thank TheKcouple
1 review
Reviewed 2 February 2019

Flight was canceled. Was informed upon arriving to airport at 6 pm. Could not get proof of cancellation in airport to get coverage from Travel Insurance. 2 month can not get it from company.

Date of travel: December 2018
South America Economy Lima - Santiago
Thank Lev M
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 24 January 2019 via mobile

Charged 10 dollars to print a boarding pass. Extortionate and misleading as this information was not provided ahead of time. If there is a fee it should be reasonable. Would not fly with them again!!!

Date of travel: January 2019
Domestic Economy Punta Arenas - Santiago
2 Thank calvinfletcher
Level 4 Contributor
6 reviews
6 helpful votes
Reviewed 23 January 2019

I compared prices and choose JetSmart. Bad choice. I was carrying one board luggage and bought the service to dispach a 23 kg bag. At the airport I found out that JetSmart board luggage is smaller than the standard. I was charged approximately 25 dolars extra to fly. During the same vaccations I flew Sky and Latam with no problems...

Date of travel: October 2018
Domestic Economy Santiago - Calama

2 Thank SandraSouz
Sacramento, California
Level 3 Contributor
15 reviews
13 helpful votes
Reviewed 15 January 2019

We flew Jetsmart from Santiago, Chile to Lima, Peru. The flight took off over 2 hours late. During the first hour on the runway, the pilot called an engineer to correct a mechanical problem. When that was finally fixed, he announced that, due to the late departure, there would be a change in flight crew...and we had to wait for...

Date of travel: January 2019
South America Economy Santiago - Lima

2 Thank Roger R
Osorno, Chile
Level 5 Contributor
56 reviews
18 helpful votes
Reviewed 15 January 2019 via mobile

Ir is a low cost airline with new airplanes. I have traveled 3 times with them and nothing yo Say. They are on time, good staff, clean airplanes. The only issue that you need to have un mind and that is different from other airline, is that the seats have only one position. But un general a good experience

Date of travel: January 2019
Domestic Economy Puerto Montt - Punta Arenas
1 Thank raulartur0v
1 review
1 helpful vote
Reviewed 7 January 2019 via mobile

Worst airline ever changed my flight and I tried to call international for two days with no response. Flight was delayed again and when we landed we had to wait half an hour for the door to be opened. This left us with 2 hours sleep before our 17hour flights Never again you guys are awful

Date of travel: January 2019
South America Economy Buenos Aires - Santiago
1 Thank Queenbea63
Cape Town Central, South Africa
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 31 December 2018 via mobile

New planes, good in-flight attention, all procedures went very smoothly. Would definitely recommend, especially for the unequalled price!

Date of travel: December 2018
South America Economy Lima - Punta Arenas
Thank aspeeters
See travel tips for airlines
“Check in online - Mobile!”
TryppAdams, 5 weeks ago | Read review
“Be prepared for expensive extra costs that you will find out at the airport.”
SandraSouz, Jan 22, 2019 | Read review
“Don't fly with them if you have any bag or/and if you don't speak Spanish.”
Carlos1112233, Oct 3, 2018 | Read review
“It is worth it to reserve ahead of time to get very low prices, and then buy good seats, priority boarding, luggage space, etc.”
anadiaz00, Sep 25, 2018 | Read review
“Pay the 2000 pesos for a seat in the front row.”
EdMottaBr, Sep 10, 2018 | Read review
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