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LEVEL


769 reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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769 Reviews from our TripAdvisor Community

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769 reviews from our community

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Showing 220: English reviews
2 reviews
Reviewed yesterday
NEW

The food was not included and we did not know, very little variety and for a 12-hour Flight I could never imagine that it was not included. When you order something They put everything at the same time and there is no room in that litle tray infront of you Very little room for your legs and in the left...

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International Economy Barcelona - Oakland

Helpful?
Thank Andrés C
Manchester, New Hampshire
Level 6 Contributor
137 reviews
185 helpful votes
Reviewed 2 days ago
NEW

We took a flight from Boston leaving at 8:15 PM arriving the next day in Barcelona at 9:25 AM. We had our boarding passes in advance and no luggage, so check-in was smooth. Staff was nice. Seat was okay. Entertainment offering was very good. Food/beverages had to be paid for. Average cross Atlantic flight.

International Economy Boston - Barcelona
Helpful?
Thank slungo
Warsaw, Poland
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I read a lot of comments here and I was really worried before my trip as I bought tickets via Iberia and was a bit surprised when I found out that it’s LEVEL which I never heard about. But everything was really great! 1. The plane is new, and I mean brand new and you can see it when you...

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International Premium Economy Paris - Montreal

Helpful?
Thank joannafilm
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW

good 8 hour flight we were given dinner and a sandwich box for our second meal. I enjoyed the pasta with cream sauce, and 2 glass bottle of wine with dinner. the ham sandwich with yogurt on the side with a nice glass of juice was a nice snack meal before landing. overall I had quite a nice flight.

International Economy Barcelona - Boston
Helpful?
Thank Departure634447
London, United Kingdom
Level 6 Contributor
166 reviews
65 helpful votes
Reviewed 3 days ago
NEW

tried this airline the other day and was just positively surprised. Brand new A321 Airbus, clean, comfortable seats, friendly young staff. also the possibility if you buy something that you can pay in cash. absolutely great. we booked already 15 more flights in advance, 29.99 Euro per direction is cheaper then to go to the airport by taxi.

Europe Premium Economy Vienna - London
Helpful?
Thank R R
Level 3 Contributor
11 reviews
9 helpful votes
Reviewed 4 days ago
NEW

We booked a round flight from New Jersey to Madrid on Iberia airlines. The outward flight was handled by British Airways, not brilliant, but at least professional. The return flight was on Level, so where, you might ask was Iberia airlines? Answer: nowhere to be seen, except to say we paid “proper” Iberia airlines prices, and got Level. Level airlines...

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International Economy Madrid - Newark

Helpful?
Thank Giles B
LEVEL, Manager at LEVEL, responded to this review

Hi Giles B. If you made your booking on Iberia, they would have disclosed that your return flight was on LEVEL. With regards to the service, it would be useful if you could contact us so that we can address each point you raise in this review. Thank you.

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International Economy Madrid - Newark

1 review
1 helpful vote
Reviewed 5 days ago
NEW

I originally bought the tickets through Iberia upon arriving at the airport in Newark found out I was flying Level. No issues at Newark flying out. On the way back from Paris (Orly) Level charged me $128 to check luggage ($64 a person). However I already paid for checked baggage. What a SCAM. Spoke with the Iberia counter and they...

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International Economy Paris - Newark

Helpful?
1 Thank Road782919
LEVEL, Manager at LEVEL, responded to this review

Hi Road782919. We're sorry to hear about your experience. Please contact us so that our team can investigate this and give you a refund if this was the case.

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International Economy Paris - Newark

Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 6 days ago
NEW

This company denied my border, because i came to late. 8 hours before the fly is to late. Yeah. Right.

International Economy Paris - Pointe-a-Pitre
Helpful?
2 Thank Mantas Š
LEVEL, Manager at LEVEL, responded to this review

Hi, can you please contact us so we can investigate what happened. Our check-in at Paris opens 4 hours before departure. Thank you.

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International Economy Paris - Pointe-a-Pitre

Boston, Massachusetts
Level 2 Contributor
8 reviews
16 helpful votes
Reviewed 1 week ago
NEW
via mobile

Booked a flight in May to Barcelona, paid extra $150 to reserve seats in advance, when I went to check in, I had to check in on Iberia Airlines website where they had no record of me reserving seats in advance. I called the support line from Level, which automatically connected me to Iberia Air where they told me they...

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International Economy Boston - Barcelona

Helpful?
1 Thank lobsterhc
LEVEL, Manager at LEVEL, responded to this review

Hi lobsterhc, we're sorry to hear about your experience. We are a different company to Iberia but they operate our flights from Barcelona. We'd like to understand what number you called and the service you received from the contact centre, would you be able to contact us please? Our team will need to investigate the double charge and will refund...

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International Economy Boston - Barcelona

Discovery Bay, California
Level 3 Contributor
22 reviews
11 helpful votes
Reviewed 1 week ago
NEW

The airfare from Oakland to Barcelona was inexpensive and an offer I couldn't pass up. I regret that now. For the first time in my many years of flying both domestically and internationally, a member of my traveling group was literally kicked off the airplane after boarding for being too ill to fly. Incredible! I assured the lead Steward and,...

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International Economy Oakland - Barcelona

Helpful?
1 Thank mskill
LEVEL, Manager at LEVEL, responded to this review

Hello mskill, thank you for your review. We'd like to know what actually happened to your colleague and would ask him to contact us directly. Without more details, we won't be able to comment on this.

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International Economy Oakland - Barcelona

See travel tips for airlines
“make sure if it's a long haul flight to buy a ticket with meals included”
Departure634447, 3 days ago | Read review
“print out your ticket”
919rr, 3 days ago | Read review
“Simply avoid Level. It’s terrible.”
574gilesb, 4 days ago | Read review
“Stay away from Level= rip off”
Road782919, 5 days ago | Read review
“Don't use it”
mantas_810, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About LEVEL
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN) and Paris Orly (ORY). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina and Los Angeles (LAX); Boston (BOS) and Oakland (OAK) San Francisco in the United States. It will also start flying between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). The airline’s fleet consists of two Airbus A330-200 aircraft, which will increase to five this summer. Each of which has 21 seats in its premium economy cabin and 293 seats in its economy cabin.

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