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Wings Air

237 reviews
Headquarters: Soekarno-Hatta International Airport, Jakarta Indonesia Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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237 Reviews from our TripAdvisor Community

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237 reviews from our community

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All reviews Denpasar Labuan Bajo Lombok Surabaya Yogyakarta Region Kupang Semarang Medan Jakarta Ende Malang Makassar Bandung
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Showing 124: English reviews
Saudi Arabia
Level 6 Contributor
121 reviews
12 helpful votes
Reviewed 3 weeks ago via mobile

Wing Air is one of the LION AIR Group, on of the (Low-Air-Fare Airlines) in SEA, the Air Craft was a very small (ATR 72) but in a good condition .. I paid 27 US $ for 45 mnts flight, but the charge me 34 US $ for 19 KG Luggage, i didn't pay online because few month ago they...

Date of travel: February 2019
Domestic Economy Jember - Surabaya

Thank Alghofaili
Helsinki, Finland
Level 5 Contributor
45 reviews
33 helpful votes
Reviewed 3 weeks ago via mobile

Don’t count on this airline! We had first cancellation info from our hotel. The flight was meant to be 6th February 2019 (one flight per day on this route Semarang to Karimunjawa). Changed this to 8th February and travelled early morning by taxi from Yogyakarta to Semarang airport for HOURS. Yes, the flight was on the board, we gonna make...

Date of travel: February 2019
Domestic Economy Semarang - Jakarta

Thank Tiiasi
Jakarta, Indonesia
Level 6 Contributor
266 reviews
30 helpful votes
Reviewed 3 weeks ago

Trip was spoilt by rude officious check in staff at airport that insisted charging 300.000 Rupiah for hand luggage of 6.8 kg less than 1 kg over permitted hang luggage allowance! On challenge staff members at check in insisted the hand luggage must be checked in! Meanwhile several other passengers checked in wearing back packs which were not weighed! Said...

Date of travel: February 2019
Southeast Asia Economy Denpasar - Maumere

1 Thank Alexander M
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed 5 February 2019

We showed up in the airport at 7 am for our 9.30 am flight - which was cancelled. Without notice. So we had to wait outside the locked waiting room in 30 degrees for 4 hours untill next plain, which was delayed. We missed our connecting flights from Surabaya to Malaysia, but Wings Air just didn't care. We also missed...

Date of travel: January 2019
Domestic Economy Ende - Kupang

Thank Andreas6919
Palopo, Indonesia
Level 5 Contributor
53 reviews
1 helpful vote
Reviewed 4 February 2019

One group with Lion Air. Cheap and reach all regions in Indonesia. Standard service with aircraft corridors that are usually smaller than other similar aircraft. Paid baggage at this time.

Date of travel: November 2018
Domestic Economy Palopo - Makassar
Thank hardy c
Salzburg, Austria
Level 5 Contributor
75 reviews
42 helpful votes
Reviewed 30 January 2019 via mobile

As all others write here, avoid booking them if there is an alternative. Always late and since January 8 no more free checked baggage, not even the 10kg. Read the news and always read the small print. Unfriendly and unprofessional staff.

Date of travel: January 2019
Domestic Economy Belitung Island - Palembang
1 Thank Robert-Sbg
Makassar, Indonesia
Level 6 Contributor
96 reviews
1 helpful vote
Reviewed 25 January 2019

Wings air fly to various remote destinations in Indonesia. It is safe, on time and don't expect much but get your seat. Bring along drinking water with you as the Arline only provide seats. Inflight magazine helps and better to take window seat

Date of travel: December 2018
Domestic Economy Makassar - Mamuju
Thank Incito_Vacations
Dili, East Timor
Level 6 Contributor
92 reviews
23 helpful votes
Reviewed 16 January 2019

This to many tourists unknown Airline delivers quality. Not only is the plane clean and tidy, the crew is professional like from any of the big players on the skies. Checked in baggage allowance is only 10 kg, but it is a domestic carrier and not intended as a fright plane. The seats are comfortably and the legroom is big....

Date of travel: December 2018
Domestic Economy Kupang - Labuan Bajo

Thank SteffenNZ
Aschaffenburg, Germany
Level 6 Contributor
499 reviews
61 helpful votes
Reviewed 14 January 2019 via mobile

The flight to Labuan Bajo was very easy and fast. Really nice staff and good service. Take a nap or enjoy the view of the many islands.

Date of travel: January 2019
Southeast Asia Economy Denpasar - Labuan Bajo
Thank joehiroth
Stade, Germany
Level 2 Contributor
5 reviews
10 helpful votes
Reviewed 6 January 2019 via mobile

There are only 10kg checked baggage included for the Wing Air flights from Lombok to Labuan Bajo. The costs for extra luggage are 25000IDR/kg. Try to get as much in your hand luggage as possible.

Date of travel: January 2019
Domestic Economy Lombok - Labuan Bajo
Thank realDoleron
See travel tips for airlines
“Take back pack carry as much as you like no one cares , Lion group big error costing large numbers of travellers myself included ! RIP off”
alexanderm326, 3 weeks ago | Read review
“Don't go. They'll mess up your holiday”
Andreas6919, Feb 4, 2019 | Read review
“It's best to bring an iPad or something that can set music so you don't get bored on the plane”
156hardyc, Feb 3, 2019 | Read review
“Take window seat with view, meant no propeller or wings obstacles. Flying short distances, the view from above is interesting.”
Incito_Vacations, Jan 24, 2019 | Read review
“Any seat is great, emergency exit seats give you more legroom but you need to be physically fit to lift the door in an emergency.”
SteffenNZ, Jan 15, 2019 | Read review
Show next 5 travel tips 5 of 10
About Wings Air
Wings Abadi Airlines, more commonly known as Wings Air (IW), is an Indonesian commuter airline that operates from a hub at Soekarno–Hatta International Airport (CGK). It was founded in 2003 and is a wholly owned subsidiary of Lion Air (JT). The airline flies to 75 destinations, and has a fleet of 51 aircraft. These include 31 ATR 72–600 aircraft and 20 ATR 72–500 planes.
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