AirSWIFT
Headquarters: A Soriano Aviation Hangar, Andrews Avenue, Pasay, Luzon Philippines 1300
Overview
2.5535 reviews
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Onboard Experience
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Check-in and boarding
Food and beverage
535Reviews
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2.5
535
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86
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30
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Sherpa555283
7 contributions
Max delay
Bohol Island - ManilaDomestic
Reminder, our flight was actually from Bohol to El Nido but I couldn’t find the airport on Tripadvisor.
At the checkin they told us our 1510 flight was delayed an hour and a half. There was no announcement in the terminal whatsoever and all the info screen said was late aircraft. At 1700 we went to the info desk and they said our plane landed IN EL NIDO, we were in Bohol by the way. Eventually, at 1910, we boarded. The crew were alright but my butt hurt by the end of the flight.
Date of travel: January 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written January 14, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Armando R
1 contribution
Very bad airline dont recomend
El Nido - El OroInternational
Bad aireline please use a ferry is better i recomend then i was waiting for my fly like 2 hours and never someone tell me something
Date of travel: January 2025
Written January 13, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dmitriy T
5 contributions
Trying to get refund for refundable tickets
El Nido - ManilaDomestic
Had to cancel the flight due to change in plans - our tickets were refundable (the most expensive ones). Sent the refund request to their email, followed up several times and have never heard back. Called them - the operator confirmed that they have received my email and that refund team will email me before the end of business that day. One week has passed - still haven't heard anything.
Date of travel: January 2025
Customer service
Value for money
Written January 6, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thao T
1 contribution
Unacceptable Compensation for Delayed Flight
Manila - El NidoDomestic
Our flight from El Nido to Manila, scheduled for 17:10, has been delayed until 21:30, which meant hours of waiting and being stranded at the boarding gate.
Only at check-in, we were told there the issue started this noon due to “something with the planes.” However, in the departure area, other passengers revealed the delays actually began LAST NIGHT. During this time period, we were not notified whatsoever in advance and only learned about it at check-in.
As compensation, we were offered one-way travel vouchers only to El Nido (1 year until expired btw) which is useless since we cannot use as we’re flying back to the U.S. soon and no plan for the next year. Essentially, we’ve been given nothing of value—aside from, perhaps, a McChicken meal for dinner, still at the boarding gate.
I requested cash compensation instead of the vouchers but was told this wasn’t an option. Meanwhile, other passengers reportedly received PHP 6,000–7,000 in refunds, overnight accommodations, and transfers to Puerto Princesa with a flight to Manila.
Date of travel: January 2025
Written January 6, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kim
Montclair, New Jersey
512 contributions
Always Delayed
El Nido - ManilaDomestic
Booked a trip to Palawan and booked Air Swift as it’s the only choice for getting to the island. The only perks are for those in El Nido Resorts because they have a partnership.
We were delayed only a short time going to our destination (about 35min) but on the way back it was terrible.
There was no communication regarding our flight delay until we arrived at the airport. Even at the airport, the flight status indicated that it was on time, only because the flight time had been changed. If we had been informed ahead of time, I could have stayed at the resort later to start making arrangements for my travel plans. The 3-hour flight delay resulted in me having to cancel my entire return home itinerary and book new flights on different airlines and get home almost a day later. This also resulted in us loosing out on non-refundable airline fees.
The most frustrating part was that the staff made no effort to see if passengers from the earlier flight could take the later one. However, when the time came for our flight, the staff approached each passenger offering them a cash reward if they would take a later flight to allow 2 passengers on our flight.
The only compensation was some snacks and Mc Donald’s as we boarded. The staff was at least friendly but I wish there was a different airline to choose from!
Date of travel: January 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written January 5, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dmitriy T
5 contributions
If you are going yo El Nido, might be safer to go via other airlines to Puerto Princessa and take a van instead.
Read full reviewKim
Montclair, New Jersey
512 contributions
Plan for a lot of extra time between flights. At least 6+ if connecting through Manila. Call to confirm status and time of flight.
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Shae
Dubai, United Arab Emirates
23 contributions
If you do fly with them, get the Disruption Protection package or better not fly with them
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