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Citilink


846 reviews
Headquarters: Citicon Tower Lantai 6, Jl. Jenderal S. Parman Kavling 72 Jakarta, Jakarta 11410 Indonesia 011 62 21 29341000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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846 Reviews from our TripAdvisor Community

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846 reviews from our community

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Showing 355: English reviews
Jember, Indonesia
Level 3 Contributor
10 reviews
Reviewed 2 days ago
NEW
via mobile

Citilink is one of my main option for low-cost domestic flight. But this is the first time I tried their international flight. BWX-KUL tooks around 2 hr 45 min flight. That is enough to keep your energy if you try to sleep during the flight. But 2 hr 45 min is quite boring if you dont want to do so...

Date of travel: February 2019
More 
Southeast Asia Economy Banyuwangi - Kuala Lumpur

Helpful?
Thank 689rezap
Giessen, Germany
Level 6 Contributor
99 reviews
11 helpful votes
Reviewed 5 days ago
NEW

On-time schedule is the good point of this airline, compared to another low-cost carrier. The cabin crews are nice and humorous. They often greet using rhyme.

Date of travel: February 2019
Domestic Economy Surabaya - Banjarmasin
Helpful?
Thank yousufkurniawan
Giessen, Germany
Level 6 Contributor
99 reviews
11 helpful votes
Reviewed 5 days ago
NEW

This is the best of low-cost carrier so far in term of its on-time flight. It still have 20 kg free baggage.

Date of travel: January 2019
Domestic Economy Banjarmasin - Surabaya
Helpful?
Thank yousufkurniawan
2 reviews
Reviewed 6 days ago
NEW

flew from Jakarta back to Bali using Citilink and as usual impressed us, very recommended, on time schedule, 5 star service onboard, cabin crew very friendly and helpful. keep maintain the service .... bravo

Date of travel: February 2019
Asia Economy Jakarta - Denpasar
Helpful?
Thank Folkubud
Singapore, Singapore
Level 5 Contributor
45 reviews
7 helpful votes
Reviewed 1 week ago via mobile

The check-in was okay, boarding was okay. The stewards and stewardesses was very nice & polite. They offered us meals and serve it nicely.

Date of travel: February 2019
Domestic Economy Jakarta - Surabaya
Helpful?
Thank IssyDLines
Jakarta, Indonesia
Level 5 Contributor
70 reviews
7 helpful votes
Reviewed 1 week ago via mobile

This is not my first time using citilink and it’s always impress me. The flight schedule is on time and even arriving earlier than the schedule. This is a very recommended local flight.

Date of travel: February 2019
Domestic Economy Jakarta - Surabaya
Helpful?
Thank 128mingc
Amsterdam, The Netherlands
Level 6 Contributor
2,095 reviews
603 helpful votes
Reviewed 1 week ago

As my departure time back to Amsterdam at the midnight, this Citilink was the best choice for me as I did not need to wait for a long time at the Jakarta airport. It was a small plane, but it was a good flight and the price was also oke. Very simple, no snacks or drink.

Date of travel: December 2018
Domestic Economy Solo - Jakarta
Helpful?
Thank Solodam J
1 review
Reviewed 2 weeks ago via mobile

They postponed flights by TWO DAYS without any notice and took half a morning to put us on a different flight. We lost two days of vacation and had to pay for overnight hotel because of the rescheduling. What’s worse is that they postponed our return flight by a day as well. It’s like they can’t stick to a schedule....

Date of travel: February 2019
More 
Domestic Economy Jakarta - Labuan Bajo

Helpful?
Thank Samhitha R
Palopo, Indonesia
Level 5 Contributor
53 reviews
Reviewed 2 weeks ago

Good service with cleanliness on a good plane. The schedule is also rarely late and the services provided are good. Provide snacks on the plane.

Date of travel: December 2018
Domestic Economy Palopo - Makassar
Helpful?
Thank hardy c
Singapore, Singapore
Level 6 Contributor
191 reviews
88 helpful votes
Reviewed 2 weeks ago via mobile

I was pretty and pleasantly surprised at this domestic flight from Batam to Medan whereby the trip was only an hour but the flight from start to end was so smooth. The captain and his crew did a marvellous job. Love the take off and landing as it was extremely and proffesionlly executed flawlessly. Both were so smooth that I...

Date of travel: February 2019
More 
Domestic Economy Batam - Medan

Helpful?
Thank Balackuda
See travel tips for airlines
“Don't be late if you don't want to be left behind”
156hardyc, 2 weeks ago | Read review
“For short trip, no need to pre book seat as they are all the same.”
purbasaris, 5 weeks ago | Read review
“Bring your own music and or entertainment”
bryans_mark, Dec 23, 2018 | Read review
“Eat before you fly”
wishtrav, Dec 18, 2018 | Read review
“Be On time arrive at the airport unless you will left”
rfirm, Dec 17, 2018 | Read review
Show next 5 travel tips 5 of 10
About Citilink
Citilink Indonesia (QG) is a fast-growing low-cost carrier based in Jakarta, Indonesia. The airline began as a subsidiary of Garuda Indonesia and became an independent carrier in 2012. Flight operations are performed with classic Airbus A320 and new A320neo aircraft to more than 30 destinations in Indonesia and Malaysia. Juanda International Airport (SUB) in Surabay, East Java is Citilink’s main base of operations.
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