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Sriwijaya Air


607 reviews
Headquarters: Kawasan M1 Bandara Soekarno - Hatta Tangerang, Tangerang 19120 Indonesia 011 62 21 55917777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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607 Reviews from our TripAdvisor Community

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607 reviews from our community

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Showing 258: English reviews
Sidoarjo, Indonesia
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Firstly the flight was delayed for 1 hour from 12.50 to 13.50. And it was not only until at that time. The flight once again was delayed for another 2 hours. And I heard some of passengers was talk each other about delayed as well. They said Sriwijaya air now having problem with the delay as their experience with Sriwijaya...

Date of travel: February 2019
More 
Domestic Economy Surabaya - Jakarta

Helpful?
Thank Paradise817643
Toronto, Canada
Level 6 Contributor
71 reviews
57 helpful votes
Reviewed 2 days ago
NEW

After reading some reviews I expected to be disappointed with this airline, but to the contrary - I was pleasantly surprised. Four flights in total - Denpasar -> Makassar and Makassar -> Sorong (and return) and all went well. No delays, decent friendly service and modern aircraft. Had a lengthy transit stop in Makassar on the outbound flight, but spent...

Date of travel: February 2019
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Southeast Asia Economy Denpasar - Sorong

Helpful?
Thank jvankl
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Baggage allowance for scuba gear is appreciated! Offered snack/lunch on flight which was nice. Minor flight time delays.

Date of travel: February 2019
Southeast Asia Economy Denpasar - Sorong
Helpful?
Thank addicted_2_water
Melbourne, Australia
Level 3 Contributor
23 reviews
13 helpful votes
Reviewed 6 days ago
NEW

After reading alot of ordinary reviews I was a little nervous about booking on this route. But flights were cheap so not much to lose. Don't expect to much and you won't be disappointed. Well everything was pretty smooth in the end, from booking in, leaving on time, crew were friendly and the food was no different to any other...

Date of travel: December 2018
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Southeast Asia Economy Denpasar - Dili

Helpful?
Thank RicMorgan
Level 3 Contributor
11 reviews
Reviewed 1 week ago
NEW

the flight delayed one a half our. but my disappointment paid with good service and friendly crew plus with smooth flight. thanks to the pilot and co pilot for this flight

Date of travel: January 2019
Domestic Economy Makassar - Surabaya
Helpful?
Thank nefer t
hk
Level 1 Contributor
4 reviews
Reviewed 1 week ago via mobile

Our flight was cancelled without any reason the day before our flight. We already read many bad comments about this airline, but we took the risk to bought it as we wanted to have our flight at night time. As a result, we had to buy a new ticket from Garuda (more expensive but luckily we could buy it). Therefore,...

Date of travel: February 2019
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Domestic Economy Yogyakarta Region - Surabaya

Helpful?
Thank Terry C
2 reviews
2 helpful votes
Reviewed 1 week ago via mobile

We canceled our flights last summer as the whole trip got cancelled due to earthquakes. Depsite their policy on 75% refund of a cancelled flight I never received anything. They stopped replying to my emails and have completely ignored all other attempts to establish communication.

Date of travel: August 2018
Southeast Asia Economy Denpasar - Jakarta
Helpful?
Thank Jasna V
2 reviews
Reviewed 1 week ago via mobile

I can count on one hand the times sri Wijaya has been on time. Only reason I still use them is they are usually safe(er) than lion and about half the price of Garuda. Guess you get what you pay for. Really should just arrive at the airport at least an hour late so just have to wait for an...

Date of travel: February 2019
More 
Domestic Economy Solo - Jakarta

Helpful?
Thank KJ A
Palopo, Indonesia
Level 5 Contributor
53 reviews
Reviewed 2 weeks ago

Airlines with cheap prices but have good service. Flight schedules are rarely late, service on board is fun and provides snacks that provide more value than other similar airlines.

Date of travel: April 2018
Domestic Economy Makassar - Jakarta
Helpful?
Thank hardy c
Level 4 Contributor
35 reviews
Reviewed 2 weeks ago

direct flight from jkt to Hak..no delay and flight leaves on time. flight is full and on the way back from hak to jkt no delays and leaves on time. only gives you snack during flight. have lunch or dinner first before boarding the flight

Date of travel: November 2018
North Asia Economy Jakarta - Haikou
Helpful?
Thank Venture25609700768
See travel tips for airlines
“Try to sit on the front bench and be in a position next to the corridor”
156hardyc, 2 weeks ago | Read review
“Just avoid this airline.... fly Garuda”
MGOMEZULU, Dec 20, 2018 | Read review
“Flt to Dili is at International side from Bali”
rahmahj2018, Dec 17, 2018 | Read review
“travelers can tray online check in it is much easier”
happytrisye, Dec 7, 2018 | Read review
“Avoid - regularly delayed flights means very few go on time - many people had cancelled flights with no explanation given.”
MerliesMum, Oct 10, 2018 | Read review
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