We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Viva Aerobus


2,161 reviews
Headquarters: Monterrey Intl Airport, Carretera Miguel Alem_n Km. 24 Apodaca, Nuevo Le�n, Mexico, Apodaca 66600 Mexico 011 81 82150150 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,161 Reviews from our TripAdvisor Community

Write a Review

2,161 reviews from our community

Filter reviews by popular destinations:
All reviews Mexico City Cancun Monterrey Guadalajara Puerto Vallarta Veracruz Merida Tijuana Tuxtla Gutierrez Los Cabos Villahermosa Puerto Escondido Ciudad Juarez Leon Mazatlan
Traveler rating
Cabin
  • (459)
  • (0)
  • (0)
  • (0)
Route
  • (315)
  • (106)
  • (29)
  • (6)
  • (2)
  • More
Language
  • More
Showing 459: English reviews
Renfrew, United Kingdom
Level 3 Contributor
15 reviews
9 helpful votes
Reviewed 3 days ago
NEW

1. You cannot print your own boarding pass if you do not reserve a seat. 2. You cannot print your own boarding pass if you put the website into English. 3. You cannot add seat reservations after you have completed a booking. 4. You may not be able to print your own boarding pass anyway, because the website, like time,...

Date of travel: March 2019
More 
Domestic Economy Mexico City - Cancun

Helpful?
Thank JG_137
2 reviews
Reviewed 3 days ago
NEW
via mobile

When checking in at the check in desk ar Mexico City, it is very clear they dont take care of your bags. They dont handle with care, which should! When arrived at Cancun, my strap around my bag was removed and lost!! Also a piece on my bag got broken and was lost. So my bag got a little destroyed!!...

Date of travel: March 2019
More 
Domestic Economy Mexico City - Cancun

Helpful?
Thank Richellevdberg
Methuen, Massachusetts
2 reviews
Reviewed 5 days ago
NEW
via mobile

Definitely no thrills with this airline, but got us from point A to point B without any issues. No issues with our carry-ons. Very happy with our experience.

Date of travel: March 2019
Domestic Economy Mexico City - Cancun
Helpful?
Thank laurenmcandrew64
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Literally the worst customer service I have experienced in a long time. Prices are different when making booking online or over the phone.

Date of travel: March 2019
Domestic Economy Mexico City - Huatulco
Helpful?
1 Thank K J
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Our flight was from cuidad juarez to Mexico City . It was 40 minutes delayed and never gave us an explanation as to why. Before we purchased the tickets we made sure to call and ask if it would be enough time to get our luggage, get to the next terminal and check in. They assured us it was more...

Date of travel: March 2019
More 
Domestic Economy Ciudad Juarez - Mexico City

Helpful?
1 Thank Miguel Cynthia H
1 review
1 helpful vote
Reviewed 1 week ago via mobile

We loved this flight there and back so much - everyone was so nice, the plane was clean and great ❤️

Date of travel: April 2018
Mexico Economy Nashville - Cancun
Helpful?
1 Thank Djangs1032
1 review
2 helpful votes
Reviewed 1 week ago

It is such a shame to end my trip in the way it did. My boyfriend and I had such a wonderful time in Cabo, and believed we would have a smooth trip home. We believed wrong. When leaving Cabo and checking in to Viva Aerobus, our agent was clearly new and in training as she was asking million questions...

Date of travel: March 2019
More 
USA Economy Los Cabos - New York City

Helpful?
2 Thank Sheilby M
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 1 week ago

This was a short one hour flight from Merida to Tuxtla, round trip for about 100 USD.Checkin in was easy, we already knew the weight restrictions and had bought a few kilos more online. We weighed our wheeled luggage at checkin, no one weighed our handbags. The flight out was a little delayed, about 30 minutes and we had to...

Date of travel: February 2019
More 
Domestic Economy Merida - Tuxtla Gutierrez

Helpful?
1 Thank Alma N
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

On the way to Mexico was easy - not one issue. Coming back was horrifying. I had a group of 5 girls including me. They pulled us to the side, along with 2 other groups of 5-8 people and told us only two of our bags would be allowed (not two bags per person but two bags total for all...

Date of travel: March 2019
More 
Mexico Economy Detroit - Cancun

Helpful?
2 Thank Denmo540
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

Flight is now over 2 hours late due to the crew delay. Unacceptable service, no communication, no update - so unprofessional. Never flying again.

Date of travel: March 2019
Mexico Economy Newark - Cancun
Helpful?
2 Thank Fowleras
See travel tips for airlines
“Travel without baggage, request them to print your pass while making the booking. Or just save yourself the frustration and take a VIP bus.”
JG_137, 3 days ago | Read review
“Use if you have flexible schedule and connections”
971alman, 1 week ago | Read review
“Don't fly this airline!”
Voyage448754, 3 weeks ago | Read review
“If you travel with children bring your own entertainment for them.”
betsier, 3 weeks ago | Read review
“We paid an extra $45 a person for first row seats.”
cimbesiginos, 3 weeks ago | Read review
Show next 5 travel tips 5 of 10
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

207 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (207)
Viewed
View from Window (40)
Viewed
Seat (11)
Viewed
Cabin (11)
Viewed
Our fleet (2)
Viewed
Airport (34)
Viewed
Airline Lounge (2)
Viewed
Onboard Feature (2)
Viewed
Other (105)