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LATAM Airlines


32,032 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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32,032 Reviews from our TripAdvisor Community

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32,032 reviews from our community

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Showing 3,562: English reviews
Miami, Florida
Level 4 Contributor
19 reviews
5 helpful votes
Reviewed today
NEW

We made 1 Stop in Sao Paulo and you must pick up your Bagage for the next Flight to Belo Horizonte;; but we didn't found our Bagage and they told us it would be okay; we could flight to CNF and would receive our Bagage; but we lost ALL 4 Pieces ; we stand more than 2 Hours to report...

Date of travel: November 2018
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International Economy Miami - Belo Horizonte

Helpful?
Thank elkezuell
Sydney, Australia
Level 6 Contributor
75 reviews
36 helpful votes
Reviewed yesterday
NEW

Code share flight with Latam hance the QF code. New 787 Dreamliner, with the color changing ambient lighting. Attendants kept the washrooms clean during the long flight, in flight entertainment was very good with fabulous range, and many new releases. USB connection for charging, and 3.5mm headphone jack standard. The standout feature was the seating. Very generous for regular economy...

Date of travel: February 2019
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International Economy Santiago - Sydney

Helpful?
Thank mikef888au
Winnipeg, Canada
Level 6 Contributor
251 reviews
54 helpful votes
Reviewed yesterday
NEW

This flight was chartered for our cruise out of Ushuaia, Argentina. The airline assigned the seats and many couples did not sit together, which made it quite chaotic after boarding the plane. Service was ok and we were served some snack and drink. On the way back it was moch the same.

Date of travel: December 2018
South America Economy Santiago - Ushuaia
Helpful?
Thank JohnvanHoudt
Fullerton, California
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Our Princess land tour saw us flying from Buenos Aires the day after we departed the Star Princess, to Iguazu Falls, on the Argentina side. Check-in was extremely smooth and because there was no jetway, passengers were able to board from both the front and back. I am fond of using the stairs, because boarding tends to be much faster....

Date of travel: February 2019
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Domestic Economy Buenos Aires - Puerto Iguazu

Helpful?
Thank rehartman
Minneapolis, Minnesota
Level 6 Contributor
189 reviews
23 helpful votes
Reviewed yesterday
NEW

Very good service boarding, onboard, and deboarding. Loved the lay-flat seats! Except for the meals, I slept most of the trip.

Date of travel: February 2019
Domestic Business Class Santiago - Easter Island
Helpful?
Thank Sailuver
Sydney, Australia
Level 1 Contributor
1 review
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Booked the 11:10am LATAM flight from Sydney to Auckland on 16th Feb. Their checkin system was down from 8am. None of the LATAM staff showed up to tell us what's the arrangement. Qantas staff advised that LATAM will rebook everyone on another flight. 8 hours passed, LATAM still hasn't made any booking. They dont give a damn about customer service

Date of travel: February 2019
Trans-Tasman Economy Sydney - Auckland
Helpful?
2 Thank alvinlam36
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I arrived ealier today to flight back to Chile as my father pass away last night.Suddenly, Latam system was shut down when I was doing the que for the check in. I did not even have a suitcase as I was in the rush to be home with my family. Latam front desk make us wait in line for 3...

Date of travel: February 2019
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International Economy Sydney - Santiago

Helpful?
1 Thank Cotefc
Saint Paul, Minnesota
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Plane service was fantastic. Meals were served on our flight to Santiago, but not to Lima. Very comfortable seating and excellent staff.

Date of travel: August 2018
South America Economy Lima - Santiago
Helpful?
Thank 339allip
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Horrible, there is no much else to say about this airline that does not care about customer centricity at all

Date of travel: February 2019
Domestic Economy Buenos Aires - Salta
Helpful?
Thank AlejandrofromBA
Bury St. Edmunds, United Kingdom
Level 4 Contributor
35 reviews
18 helpful votes
Reviewed 2 days ago
NEW
via mobile

The seats are comfortable and entertainment good enough to keep you occupied. Take off and landing was smooth. Food was fine but always room for improvement. Flight attendants were polite so overall a pretty good flight.

Date of travel: February 2019
International Economy Sao Paulo - London
Helpful?
Thank si_79
See travel tips for airlines
“Timeless and good Vibes; no Rush and take all in a Handlugage for the first Night and Day”
elkezuell, today | Read review
“Boarding is haphazard, so wait until most punters have boarded, and avoid the queue”
mikef888au, yesterday | Read review
“Don't travel with them”
SRMC91, 3 days ago | Read review
“bring a flashlight if you are flying overnight”
mariascatmotel, 5 days ago | Read review
“Patience, plenty of it!”
constanceo2013, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About LATAM Airlines
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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